Q: I am very interested in your venue. I would like to schedule a site visit – how do I do this?
A: Please call us at 512-391-1994, or email us at questions@palmdoor.com. It is best to book this at least a week in advance; please give us a few days to respond to your request, as some days we are working events and are not able to check emails and phone messages immediately.
Q: I happen to be in the area and want to just pop in and look around. Are you able to show the room without an appointment?
A: We show the venue by appointment only. Sometimes we are able to accommodate a few hours in advance, but please call us beforehand, as we may be working off-site or preparing for another event.
Q: What is your capacity?
A: We hold 349 standing, including our back patio area. In the main room alone, we comfortable seat 150.
Q: I would like to put a tentative hold on a date. How do I do this?
A: Just give us a call and if the date is not already booked, we are happy to tentative hold on the date until it is challenged by another party.
Q: I would like to book my event and hold the room. How do I do this?
A: After viewing the venue, a signed contract and 50% of the room rental fee is required to book the date. All other costs ($500 REFUNDABLE damage deposit, remainder of room rental, etc) will be due 2 weeks prior to your event.
Q: I see the quoted rate for the date I want. What is included in this rate?
A: Rates are quoted for a 10-hour room rental of our venue, including bridal room, patio and bar area and furniture for up to 150 guests. It also includes an on-site manager. We can order all linens custom to your liking and style, so this will be additional. However, we will handle of your ordering and setup/load out for any other items we order for you.
Q: I have never put an event together before. What services can the event staff at Palm Door handle for me?
A: We can handle every aspect of your event from booking a band to hiring valet companies. You may hire other vendors or coordinators on your own if you wish, or we are happy to provide a list of our preferred vendors. We typically will handle all linen orders, including handling delivery and set-up, tear down and load out.
Q: I only want to rent the venue for 4-5 hours, what is the price for this?
A: There is a 10-hours MINIMUM on all Friday, Saturday and Sundays. Discounts are available for half-day rentals on all other days. However, most events run over 5 hours including set-up, decorating, event time, and load out.
Please inquire via email or phone for details.
Q: I have lots of decoration ideas and framed items I would like to put up for my event. What are the decor policies?
A: Decorations and frames pictures may be hung in the space. We ask that you use the nails already in the walls whenever possible, but we also allow small nails. No tape is allowed in the building, including walls, railings and floor. Any damages caused by decor that we did not install will be deducted from the damage deposit. Palm Door staff must approve all decorations in advance. We have many different decor options that we can provide at varying additional costs, or you may decorate on your own.
CATERING OPTIONS
Q: Who is your onsite caterer and how do I get in touch with them?
A: We are very proud to have Pink Avocado as our in-house caterer! They can be reached at info@pinkavocadocatering.com. They can prepare anything from a delicious meal for your dinner party to sumptuous appetizers for an informal reception or corporate gathering. They will also take care of all of your beverage and bar needs.
Q: Can I bring in an outside caterer?
A: Yes, you can! For a minimal $3.50 per person charge you may hire your own professional caterer. This must be cleared with the management of Palm Door, and a guideline form will be provided to be signed by you and your caterer. The Palm Door requires the client to use a full service caterer when serving food. The caterer is responsible for providing servers and cleaning personnel, as well as staff to assist in set-up. They will be responsible for bussing everything during the event and cleanup after the event. The caterer is responsible for bringing in all plates, service ware, flatware, etc. No caterers will be able to wash containers, plates, glasses, etc. on site. All service ware must be removed from the site and all clean up must be complete by the time the client’s contract ends.
Q: Can I bring my own bartenders?
A: No, Pink Avocado handles all beverage and bar related staffing.
Q: May I purchase my own alcohol and bring it in the day of my event?
A: Yes. As long as you are not selling it, you are able to bring in your own alcohol a couple of hours before your event begins. This will need to be discussed with Pink Avocado regarding delivery and set-up.
Q: May outside caterers use the kitchen onsite?
A: No, the kitchen is in use by Pink Avocado during most events. There is a small area in the back for prep work, but it is suggested everything be brought in pre-made and ready to serve. This process will need to be cleared through Palm Door management prior to the event.
PARKING/LOADING
Q: Does the Palm Door have reserved parking?
A: No, the Palm Door does not have its own parking lot. Parking available at any of the open pay stations surrounding the venue. A well lit and security monitored Convention Center parking garage is located across the street on Sabine St and 5th. Many clients have their guests at the Hilton, or one of the other hotels within walking distance, and either walk or rent town cars to bring them back and forth.
Q: May we hire a valet service?
A: Yes, many clients choose to hire a valet service, at an additional cost, to park their guest’s vehicles.
Q: Where may we load equipment in?
A: There are two ramps at the Palm Door. We have one located on the north side of the building, and another at the south side. The north ramp is the preferred ramp to be used by vendors, as it leads directly into the main room.
Q: Do you have a sound system, audio/video equipment or PA in house?
A: Palm Door does not own any audio/video equipment. We can rent any equipment you need for your event and handle all deliveries and set-up.
GENERAL
Q: I would like to have a band play at my event. Do you have the electric capacity and space to accommodate?
A: Yes, we have had many live bands and DJs play all types of events. You may also have live bands and/or music play on the back patio.
Q: What time does my event need to end?
A: We have no curfew at the Pal Door. You may pick up the 10-hour time block for your event.
Q: I am interested in having my wedding ceremony and reception in the same place. Are we able to do both at The Palm Door?
A: Yes, we have both the ceremony and reception in the Palm Door often. Typically, we set up the room theater style for the ceremony, then have a cocktail and appetizer area out on the back patio while hired staff handles flipping the room into a reception style set-up. This usually takes no more than 30 minutes.
You may also choose to have your ceremony take place on the back patio deck overlooking the creek!
Q: Is Palm Door available for use as a film or photography location?
A: You bet! Please call us at 512-391-1994, or email us at questions@palmdoor.com and set up a tech scout.